CALON YR ADREF LIMITED

Privacy Policy

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Under any usual circumstance, the personal information we process is provided to us directly by you for one of the following reasons:

• You have submitted your details when placing an order with us
• You have submitted your details when making an enquiry with us

We use the information that you have given us in order to:

• Make contact with you
• Maintain customer records for service schedules, certifications, and future purchases
• Generate invoices, shipping notes and other necessary documentation relating to an order

We may share this information with:

• Courier networks (such as DPD, Frenni, DX, Pallet Line etc, only as necessary for delivery of goods purchased)
• Governing bodies (such as HETAS, NACS etc, only as necessary for certification of goods or services)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep personal name, address and contact details for as long as reasonably possible, with the view that this information will help us to help you with future requests, however we make no guarantee to store any details for you.  

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by email, online contact form or by post if you wish to make a request.  Our contact details are clearly stated on our contact pages.